FAQ
General Questions
What are your hours?
Customer Service is open 9am to 3pm EST Monday thru Friday (we are closed all major holidays)
Do you have a retail store to shop in?
No, we are online only.
How does your rewards program work?
For information about the Pathfinder Knife Shop Rewards Program please click here
Order Questions
Can I request personal modifications or customizations on a PKS Knife?
We are sorry but no.
What time zone is your sales and promotions based on?
Eastern Standard Time.
Do you offer Rain Checks or Extend Promotional Prices?
No, I am sorry sale prices are only available during the promotional period.
How do I cancel an order?
To cancel an order please call Customer Service at 317.791.8777 Monday through Friday from 9 am to 3 pm (Eastern Standard Time). Once an order has been processed for shipment (meaning a label has been created) it cannot be cancelled. Sending an email will not guarantee it will be cancelled prior to shipping.
Can I add to an order?
If your order has not started to be processed through our shipping department, you can modify the order. However, you must call Customer Service at 317.791.8777 to make modifications. Once an order has started processing through the warehouse, it cannot be modified, only cancelled.
International orders cannot be modify once placed.
What online payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay
Do you accept check or money orders?
Yes, we do. Make checks out to The Pathfinder School, and mail to Self Reliance Outfitters, 6050 Churchman Bypass, Indianapolis, IN 46203.
If we do receive your payment within 14 business days, your order will be cancelled.
Shipping & Insurance Policies
Do you offer shipping insurance?
Route Shipping Insurance is offered at checkout that covers against damage, loss or theft in the transit process. For more information please visit this link - click here.
Packages that do not have the Route Shipping Insurance are not covered under theft once the package is delivered. Damage or loss claims can be filed with the carrier but those must be processed through us, not the carrier directly.
How long does it take for an order to ship from the warehouse?
Orders can take up to 3 business days to process through our shipping department. During the holidays or promotional periods, it may take longer to process through our warehouse.
UPS 2-DAY orders will be processed next business day.
How long will it take for my package to arrive?
Once it leaves our warehouse, it will all depend on what shipping option you choose.
Typically, orders will arrive within 3 to 7 days.
What shipping options do you offer domestically?
- FREE Shipping over $75
- UPS Ground
- UPS 2-Day
What International shipping options do you have?
- DHL
- USPS (Canada ONLY)
Warranty & Return Policy
Can I send it back for an exchange for something else?
No, but you can send it back for a store gift to use towards your next purchase. Include a copy of your receipt or email confirmation and indicate what you wish to get a store gift card. However, return shipping is at your expense.
Send to:
Self Reliance Outfitters, 6050 Churchman Bypass, Indianapolis, IN 46203, Attn: New Return
Drop Ship items are not returnable, and all sales are final except is case of a warranty issue. Warranty claims on drop ship items will be for exchange only.
Can I return an unwanted item?
You may return any unused item (in its original packaging) within 30 days of purchase for a full refund of the purchased price. We will not accept any new returned merchandise after 30 days (drop ship items are not returnable).
Your return must be returned with your email confirmation or packing list from your original order, and indicate you would like a refund or store gift card. However, return shipping is at your expense.
Send to:
Self Reliance Outfitters, 6050 Churchman Bypass, Indianapolis, IN 46203, Attn: New Return
Drop Ship items are not returnable, and all sales are final except is case of a warranty issue. Warranty claims on drop ship items will be for exchange only.
How will my refund be processed?
Domestic customers: All refunds (including canceled orders) will be refunded by the original payment method or issued a store gift card if requested. If you paid by check or money order, then you will be issued a refund check or store gift card, if requested. Any refund on classes more than 60 days old may require a refund check being issued if store credit is not acceptable.
International customers: Refunds (including canceled orders) will be refunded by the original payment method or issued a store gift card if requested. If you paid by check or money order, your only option is a store gift card. Any refund on classes more than 60 days old may be only available for a store gift card.
Refunds on returned merchandise will be processed within seven (7) business days upon receipt of the returned merchandise.
What is the warranty on your products?
Please visit our Warranty Page via this link.